Shipping policy

Shipping Policy — Ginger Paws

Last updated: 2026

⚠️ Pre-Order Product

Our products are currently available on a Pre-Order basis. This means your item will be prepared and shipped as soon as it is ready. You will receive a tracking number by email once your order has been dispatched.

Free & Insured Shipping

All orders include free and fully insured shipping — no hidden fees at checkout.

Processing Time

As this is a Pre-Order, processing times may vary depending on current demand. We will notify you by email as soon as your order is on its way.

Delivery Time

Once shipped, orders typically arrive within 6–8 business days, depending on your location.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package at all times.

Lost or Damaged Packages

Since all shipments are fully insured, if your package is lost or arrives damaged, contact us immediately at info@thegingerpaws.com and we will resolve it at no additional cost to you.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact

For any shipping-related questions, reach us at:
📧 info@thegingerpaws.com